Dispatcher

Miami, FL

Full Time

Mid Level

COMPANY OVERVIEW:

Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for an Appraiser to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business.

SCOPE:

The Dispatcher plays a vital role in coordinating towing services, and field support related to automobile insurance claims. Using systems such as Guidewire ClaimCenter and Audatex Estimating, this role ensures timely dispatching and effective communication with policyholders, vendors, and internal claims teams to deliver efficient, empathetic service during high-stress situations.

This position is also offered in a remote work arrangement, allowing the ideal candidate to work from their preferred location within Florida area.

DUTIES:

Receive, triage, and manage incoming service requests related to, accidents, and field inspections.
Use Guidewire Claim Center to review claim files, update claim activities, and initiate dispatches.
Utilize Guidewire and Audatex to coordinate vehicle tows, body shop assignments, and appraisal requests.
Dispatch service providers (e.g., tow trucks, mobile adjusters, appraisers) based on proximity, service capabilities, and availability.
Monitor the progress of dispatched services and ensure timely resolution by maintaining real-time communication with vendors and claimants.
Document all dispatch activity and customer interactions accurately in Guidewire.
Provide proactive communication to policyholders regarding service timelines and expectations.
Coordinate with third-party vendors, escalate service delays or issues, and contribute to vendor performance tracking.
Maintain compliance with internal service-level agreements and regulatory timelines.
Deliver excellent customer service with empathy and professionalism, especially during stressful claim-related events.

EDUCATION:

High school diploma or equivalent required; associate’s or bachelor’s degree preferred

SKILLS & EXPERIENCE:

2+ years of experience in dispatching, roadside assistance, or insurance operations.
Working knowledge of Guidewire is strongly preferred.
Experience in a property and casualty (automobile) insurance environment is a plus.
Strong multitasking, time management, and organizational skills.
Excellent communication skills, both verbal and written.
Proficiency in Microsoft Office Suite and dispatch software tools.

BENEFITS:

401(k) Retirement Savings Plan with employer match.
Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
Paid Time Off, Holidays, and Leave programs.
Flexible spending accounts
Basic Life Insurance and Voluntary Life/ADD
Voluntary Short Term and Long-Term Disability

UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

UAIC participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visit https://www.e-verify.gov/.

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